Frequently Asked
Questions at we1we

we1we requires all players to complete a Know Your Customer (KYC) identity verification before making withdrawals. Accepted government-issued IDs include:

• Philippine Passport
• PhilSys National ID (ePhilID)
• SSS ID or UMID Card
• Driver's License issued by LTO
• PRC Professional ID
• Voter's ID issued by COMELEC

You may also be asked to submit a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last 3 months). Verification is usually completed within 24 hours on business days.

No. Each player is allowed only one we1we account. Creating multiple accounts is a violation of our Terms and Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances. If you've forgotten your login details, use the "Forgot Password" option on the login page or contact our support team for assistance.

Go to the we1we login page and click "Forgot Password." Enter the mobile number or email address linked to your account. You'll receive an OTP or a password reset link. Follow the instructions to set a new password. For security, choose a password that is at least 8 characters long and includes a mix of uppercase letters, numbers, and symbols. If you're still having trouble, our 24/7 live chat support can assist you.

Some basic details like your display name and contact preferences can be updated directly from your account settings. However, changes to core identity information — such as your full name, date of birth, or registered mobile number — require verification and must be requested through our support team. This is to protect your account from unauthorized changes. Contact us via live chat with your valid ID ready to process the update.

GCash is the fastest and most popular deposit method at we1we. Here's how it works: log in to your we1we account, go to the Cashier section, and select GCash as your deposit method. Enter the amount you wish to deposit (minimum ₱100), then follow the on-screen prompts to authorize the payment through your GCash app. GCash deposits are credited to your we1we account instantly — no waiting required. Make sure your GCash account is fully verified (KYC-complete) to avoid transaction limits.

The minimum deposit at we1we is ₱100 for e-wallet methods (GCash, PayMaya) and ₱500 for bank transfers. Maximum deposit limits vary by payment method and your account verification level. Fully KYC-verified accounts enjoy higher deposit limits. If you need to increase your deposit limit, contact our support team and we'll guide you through the process.

GCash and PayMaya deposits are usually instant. Bank transfers may take up to 30 minutes during business hours. If your deposit hasn't appeared after this time, first check that the transaction was successfully completed on your payment app or bank statement. If the amount was deducted but hasn't credited to your we1we account, contact our live chat support with your transaction reference number and the amount. Our team will investigate and resolve the issue promptly.

The minimum withdrawal amount at we1we is ₱500 for all payment methods. There is no withdrawal fee charged by we1we, though your bank or e-wallet provider may apply their own transaction fees. We recommend withdrawing to GCash or PayMaya for the fastest and most cost-effective payouts.

Withdrawal requests may be declined for several reasons, including: incomplete KYC verification, active bonus wagering requirements that haven't been met, a mismatch between your we1we account name and your payment account name, or a flagged security review. If your withdrawal was declined, you'll receive a notification explaining the reason. Contact our support team if you need clarification or assistance resolving the issue.

Yes. All we1we players must complete KYC identity verification before their first withdrawal can be processed. This is a regulatory requirement and also protects your account from unauthorized withdrawals. The verification process is straightforward — submit a valid government-issued ID and a selfie, and our team will review your documents within 24 hours. Once verified, future withdrawals are processed without additional identity checks unless our security system flags unusual activity.

Yes. All games on the we1we platform use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our RNG systems are regularly tested and audited by independent third-party testing laboratories. Live dealer games use physical cards, wheels, and equipment operated by trained dealers in a controlled studio environment, providing an additional layer of transparency.

Absolutely. we1we is fully optimized for mobile play. You can access the platform directly through your mobile browser on Android or iOS — no app download required. The mobile site is responsive and adapts to your screen size, giving you a smooth gaming experience whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines. For the best experience, use a stable Wi-Fi or LTE connection.

Minimum bet amounts vary by game. Most slot games start from as low as ₱1 per spin, making them accessible for casual players. Bingo tickets typically start from ₱5. Live dealer table games generally have a minimum bet of ₱50–₱100 per round, depending on the table and game variant. Maximum bet limits also apply and are displayed on each game before you start playing.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager a bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Wagering requirements and eligible games are clearly stated in each promotion's terms. Always read the full bonus terms before opting in.

No. Bonus funds cannot be withdrawn directly — they must first meet the wagering requirements specified in the promotion's terms. Your we1we account balance will show your real money balance and bonus balance separately. Once the wagering requirement is fulfilled, the bonus converts to real money and becomes fully withdrawable. If you wish to forfeit a bonus before completing the wagering requirement, contact our support team.

Welcome bonuses are typically credited automatically after your first qualifying deposit. If you didn't receive yours, it may be because: the deposit amount was below the minimum required for the promotion, the bonus was not opted into before depositing, or the promotion had already expired. Check the promotion's specific terms in your account. If you believe you qualify but haven't received the bonus, contact our support team within 48 hours of your deposit with your transaction details.

The minimum age to register and play at we1we is 21 years old. This is a strict requirement under Philippine gaming regulations and PAGCOR guidelines. All players must verify their age during the KYC process by submitting a valid government-issued ID. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. We take underage gambling prevention very seriously and encourage parents and guardians to use parental control software to restrict access to online gaming platforms.

we1we provides a full suite of responsible gaming tools to help you stay in control of your play:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits: Define the maximum amount you're willing to lose over a set period
• Session Time Limits: Control how long each gaming session lasts
• Reality Checks: Periodic reminders showing your session duration and wagering activity
• Cool-Off Period: Temporarily suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion: Block your account for 6 months, 1 year, 3 years, or permanently

All these tools are available in your account settings. For more details, visit our Responsible Gaming page.

If you feel your gaming is becoming a problem, you can request self-exclusion at any time. Go to the Responsible Gaming section in your account settings and select Self-Exclusion, then choose your preferred exclusion period. Your account will be blocked immediately upon confirmation. Alternatively, contact our 24/7 live chat support and request self-exclusion directly — our team will process it right away, no questions asked. During any self-exclusion period, we1we will remove you from all marketing communications. For additional support, PAGCOR maintains responsible gaming resources for Filipino players.

If you suspect unauthorized access to your we1we account, act immediately: change your password using the "Forgot Password" option, then contact our support team via live chat to report the issue. Our security team will review your account activity, temporarily freeze the account if necessary, and investigate the incident. To prevent future unauthorized access, enable two-factor authentication, use a strong unique password, and never share your login details with anyone — including people claiming to be we1we staff.